Pusat Bantuan

Can I cancel an order that has already been paid for?

If you have already paid for an order but the seller hasn't sent it yet, you can request a refund as long as it's within the allowed time frame for refund requests.

 

Here are the time conditions for requesting a refund:

  • For orders with the 10-minute delivery guarantee, you can request a refund right away if the seller hasn't sent your order within 10 minutes.
  • For orders without the 10-minute delivery guarantee, you can request a refund if the seller hasn't sent your order after the specific time limit based on the category or type of the item.

 
Below is information about the delivery time terms for each category or type of item for orders that don’t use the 10-minute delivery guarantee:

You can request a refund using the following methods:

Website:

Go to Order History > Select the "To Be Delivered" tab > Click "Request Refund"

itemku app:

Open the Account menu, tap Awaiting Sent, then select Request Refund.