Pusat Bantuan

How to Secure Your Game Account After Purchase

Purchasing a game account is a convenient way to jump straight into your desired gaming experience with advanced features or advantages. However, this method also comes with certain risks. Therefore, it is important to proactively protect the account you have purchased. This guide will help you keep your account safe and secure.

 

1. Check and Verify Your Account

After receiving the account, immediately perform the following verification steps:

  • Log in and review the completeness of the account information.

  • Change all login details, including:

    • Email address

    • Password

    • Payment information (if any)

  • Enable Two-Factor Authentication (2FA) if available.

  • Save your purchase proof, such as the Order ID and chat history with the seller, to simplify the complaint process if needed.

Note: Specific products may have their own additional security tips. Please refer to the How to Trade for each product for more information

 

2. Monitor for Suspicious Activity

Always keep an eye on your account activity. If you notice any unusual or suspicious behavior, take the following actions immediately:

  • Change your password.

  • Change the connected email address.

 

3. Contact the Seller or Itemku for Support

If the issue persists:

  • Contact the seller for further assistance.

  • Report any issues through the official feature provided by itemku, Order Issue. You can find the guide here.

  • If you still need additional help, contact Itemku Customer Care to resolve the issue.