Pusat Bantuan

What Is itemku Trade Guard?

Trade Guard

To make sure that your journey with itemku will always be smooth and fulfilling, every step that you take is protected by our Trade Guard!

 

We provide three guarantees that can always keep your trade safe:

  1. Curated Seller
  2. 100% Money-Back Guarantee
  3. 100% Anti Hack-back Guarantee

 

How does itemku curate the sellers?

Sellers who are eligible to sell products on itemku are trusted. Each of them has completed more than 170 transactions per week without a single issue. You can count on them.

 

Will I get a refund if my transaction fails?

Yes! At itemku, we offer a 100% Money-Back Guarantee if your transaction fails or is canceled.

 

  • If you paid using DANA, Kredivo, Indodana, ShopeePay Malaysia, Touch & Go, Boost, DuitNow QR, GrabPay Philippines, PayPal, VISA, or Mastercard, your money will be refunded directly to your original payment method.
  • For other payment methods, the refund will be credited to your itemku Wallet (“Dompetku”). You can use the balance for your next purchase or combine it with other payment methods at checkout.
  • For more details, click here

 

With our 100% Money-Back Guarantee, you can shop with confidence—worry-free!

 

How safe is the `100% Anti Hack-back Guarantee`?

This guarantee means your game or entertainment account from itemku is super safe from hacking and theft. If your account shows signs of being hacked during the guarantee period, itemku will give 100% refund. Here’s how long the guarantee lasts for different accounts:

 

  • 9 (nine) days for Genshin Impact Account
  • 6 (six) days for RBL Account
  • 30 (thirty) days for accounts other than Genshin Impact and RBL
  • 3 (three) days for Login Top up

 

If you run into any problems with possible hacking and don’t find agreement with sellers, you can contact itemku’s Customer Care. We will help fix things and provide 24/7 priority support to make sure you’re always taken care of.