itemku uses a tiered violation system where users face consequences based on the severity of the violation. Here are the violation levels that itemku enforces:

Level 1

Examples of Level 1 violations include:

Sellers sharing written information to communicate outside of itemku’s messaging system (such as WhatsApp, Line, etc.).
Selling products that don’t match their listed category (for example, selling an account under the item category), or offering product types not supported by itemku.

Sanction:
The listing involved will be removed, and in some cases, the shop may be temporarily suspended for up to 3 days.

Level 2

A Level 2 violation occurs when a user has received two Level 1 violation warnings.

Sanction:
The listing involved will be removed, and the shop could be temporarily suspended for up to 5 days.

Level 3

A Level 3 violation applies if a user has received three Level 1 violation warnings or commits a serious offense directly classified as Level 3, such as:

Expressing any willingness to conduct transactions outside of itemku.
Sending phishing links with the intent to commit fraud.

Sanction:
The itemku account involved will be permanently banned.

Notes:

If any of these violations occur, the user will receive the appropriate sanction right away.
Users will get warnings through the Message feature for Level 1 and Level 2 violations. For Level 3 violations, notifications will be sent via email.

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