Pusat Bantuan

My account was hijacked

If you feel that there is suspicious activity on your itemku account or there is a change in your password that is not your knowledge, take the following steps immediately:

 

  • If there is a password change that you don't know, please press the button "Forgot password?" on the login page. Enter your itemku email, a link to reset your password will be sent via the email you entered. Follow the steps listed in the email and create your new password with a password you haven't used before.
  • If there is an indication that someone else is using your itemku account (there are orders you didn't place, etc.), immediately change the password of itemku account. You can check the guide for changing your itemku account password here .

 

You can also take several steps that can increase the security of your itemku account here . If you still can't access your itemku account, don't hesitate to contact itemku customer service here .