What if I get banned from the game? - Pusat bantuan itemku

If your game account gets banned after making a purchase on itemku, we understand this can be a frustrating experience. Here is an explanation of itemku's role and responsibilities in situations like this.

What is itemku's Role?

itemku's role is to ensure that transactions run smoothly and that orders are successfully delivered by the seller to your account. Once the delivery is completed and the items have been received, the seller is considered to have fulfilled their obligations.

Why Can't itemku Help Lift the Ban?

The decision to ban, suspend, or restrict an account falls entirely under the authority and internal policies of the respective game developer. This is completely outside of itemku's control, and we are therefore unable to cancel or reverse such decisions.

itemku's Commitment

We are continuously working to maintain a safe and trusted ecosystem on our platform. Your feedback and reports are invaluable to us in improving our services and ensuring a better transaction experience going forward.

If you have any further questions, feel free to contact itemku Customer Care.