For some cases, refund process is not automatically back to your initial payment method. But no need to worry, you still can get your fund that allocated at My Wallet. Some condition that might happen that your transaction got refunded, if:
<ul>
<li>The order is canceled by the seller</li>
<li>The buyer requests a refund</li>
<li>The seller does not ship the order by the delivery deadline</li>
</ul>
 
If the funds have been deposited into your My Wallet:
<ul>
<li>They can be used immediately for shopping again on itemku.</li>
</ul>

Refund to My Wallet Balance Not Received - Pusat bantuan itemku