Q: What is the My Item Order Constraints feature?
A: itemku Order Issue feature is a feature that itemku provides as an opportunity for you and seller to communicate and find solutions regarding orders that are having problems. This communication will be carried out by filling in the problem or solution provided by itemku according to the conditions of your order, along with the evidence that will be needed.
 
 
Q: How do I submit my order that has problems with the Order Problems feature as a buyer?
A: If you experience problems with your order which is already in the "Delivered" status on the Purchase History page, click on your order which is having problems in the "Delivered" status. Then press the "Having Order Issue? Report Here" button. <img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXdKI0tJmtBOerxiPoe2p14N4g_5MZisZdhln_FkD2ewWG_mFc868jjM_RGhGR5fr5y6QEQogip5eEa4GkdXNQNNeo7H2g8MvGwMkUhF7TDuOOFkIexpJMBKPYAKub1NdSp3kSSNGfF8Di-E8TvLfMQInK7E?key=Qj5kM_2XaqJxJPojD--xeg" width="369" height="917">
You can also see your orders that are currently have Order Issue feature on the Purchase History Page -&gt; Delivered -&gt; Order Issues <img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXdqosucBSbpKsHeAJA4QaytjkixHHoV9Tzvo4G5-cMnillD_PTsCxiEv-LOW1oZ30ogG4E734D4gRDUsGz7Jg1oNisM8aiYuRRsUu7TPRRu-mMS7Ao3EOYa3BD0V2W9JmHLacR3wavJxfZpjIagD89TSkpD?key=Qj5kM_2XaqJxJPojD--xeg" width="366" height="434"> <img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXd95Rdq3UKHtKOcCPkd2pXeS3sl1AFn3GcWRsdCYCVA8t8ewhSdAGKzstoExvLuXS814NaX2XY14mOrOhzsiMepcpTXb3hJUhukZQ3XKJJeGsqUCyjPgswB7RMlsCz1t_xQPrWxRyjbIo4x7RdHLoabYzRt?key=Qj5kM_2XaqJxJPojD--xeg" width="366" height="451">
 
Q: How do I enter itemku Order Issue feature as a seller?
A: On tokoku website, you as a seller can see your order that are experiencing problems in the "Kendala Pesanan" section on the home page, or in Riwayat Pesanan -&gt; Menunggu Konfirmasi -&gt; Kendala Pesanan
 
<img src="https://itemku.zendesk.com/hc/article_attachments/29497346396941" width="630" height="370"> <img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXeXQDM18mZ2GYWJUqkIE_-l5loeVN1_LTdMAwiCd9l7-DfFuSGF3jt-wIlgUc__DL3L1KUXA4x7TuopL_n0FrS7VkiAj5c_35QRlm_EvLDo2ts9P6HHKt-IBee0N06c5utE5mFAfySJ-68ydwFgz37D_eTP?key=Qj5kM_2XaqJxJPojD--xeg" width="624" height="455">
 
Q: Can all my orders that have problems be resolved using Order Issue feature?
A: You can only using itemku Order Issue feature on orders that are in the "Delivered" status.
 
 
Q: What types of problems can be resolved in Order Issue feature?
A: As a buyer, you can complain via itemku Order Issue feature to the Seller for order which is experiencing problems, such as:
1. Order Has Not Been Received
2. Insufficient/Inappropriate Orders
3. Account/Voucher Problem
 
 
Q: What solutions can I propose in the Order Constraints feature?
A: You can submit a solution request for orders that are experiencing problems in the form of:
1. Refund Solutions, and
2. Order Complete Solution
 
 
Q: What products cannot be completed in the Order Constraints feature?
A: The following is a list of categories and types of products that cannot be resolved using Order Issue feature:
Airline Miles - Point KrysFlyer Airline Miles - Point AsiaMiles Airline Miles - Point AeroPlan Airline Miles - Point ANA Mileage Club Airline Miles - Point Flying Blue Call of Duty - Gift CP Call of Duty - Gift Battle Pass Counter Strike: Global Offensive - Item (7 Hari) Dota 2 - Item Gift Dota 2 - Item (7 Hari) Growtopia - Lock Guild Wars 2 - Gold League of Legends: Wild Rift - Gift Skin League of Legends: Wild Rift - Gift Champion Mobile Legends - Skin Mobile Legends - Gift Hero Mobile Legends - Gift Item (7 Hari) RBL - RBX 5 Hari Rust - Item (7 Hari) Spotify - Upgrade Premium Team Fortress 2 - Item (7 Hari)
 
 
Q: How can I see the progress of the status of my order/delivery that is experiencing problems in the Order Problems feature for my item?
A: You can see the status progress of your order which is currently being resolved using itemku Order Issue feature by pressing the "Detail" link on the Order Details or Order Issues page.
 
Q: How long is the time given to each party to respond to itemku Order Issue feature?
A: Each party, both buyer and seller, will be given 24 hours for each response. You can see the remaining time to respond on the Purchase History -&gt; Delivered (Filter using Complained status)
 
 
Q: What happens if I don't respond more than 24 hours to itemku Order Issue feature?
A: This is some important thing and must be paid attention to, because: - If you as a buyer or seller do not respond within the specified time (24 hours), then this order problem will automatically proceed to the next stage which can be in the form of changing the status of the order to be completed or canceled
- If the report of an Order Issue is resolved because there is no response within 24 hours, then the order is declared no longer a problem and itemku is no longer responsible for reports made regarding the order afterwards
 
 
Q: Am I allowed to cancel a report in the itemku Order Issue feature?
A: There are several things you need to know before you cancel the report in itemku Order Issue feature: - You can cancel the report, however, if this is done then the problem will be declared to have been resolved
- Problems with orders whose reports are canceled will be declared no longer problematic and itemku will no longer be responsible for reports made regarding the order afterwards
 
 
Q: What types of evidence can I attach to the Submit on Order Issue feature when I respond?
A: The following are the types of evidence you can attach to this feature:
Buyer;
Top up - Proof of order amount received/not received, Purchase/Gift History, Total Coins/Diamonds/etc, Player ID
Game Account - Proof that the account is problematic/does not match the description, login options that have been linked when the account was received, login options that have been secured by the buyer
Entertainment Account - Proof that the account is problematic/does not match the description, Login Credential
Voucher - Proof of problematic voucher, Purchase/Redeem History, Total balance
Items - Item Inventory, Trading/Gift History, Player ID
Seller;
Top up - Proof of delivery from the Supplier/Gift showing the delivery amount according to the buyer's Player ID and also the delivery date/time
Game Account - Proof of the account is no longer linked to any social media account, proof of the account matches the description, proof that the seller no longer has access to the account
Entertainment Account - Proof of Account/Subscription delivery, proof of Subscription/Billing payment
Voucher - Proof of voucher purchase date
Item - Trade/Gift history to the buyer's account showing the Player ID/Buyer's Name
 
 
Q: What are the provisions for the amount of evidence that I can attach and the maximum characters that I can write in the Submit a Constraint feature when I respond?
A: You are required to provide a minimum of 2 (two) pieces of evidence in the form of images and a maximum of 5. Apart from that, you are also limited to writing 500 characters of evidence for each response!
 
 
Q: Why is my order/delivery status in itemku Order Issue feature becoming complete?
A: The status of your order/delivery is affected by several things, which is:
- The seller rejects the buyer's problem request, and the buyer does not respond after 24 hours or agree to the seller's rejection
- The seller agrees to the solution to complete the order and has claimed that the order has been completed, then the buyer does not respond after 24 hours or confirm that the order has been completed
- The itemku CS team has decided the status for the problem order according to the evidence provided by the seller and buyer
- The buyer decides to end the problem request because there is already a solution for the problem order
 
 
Q: Why is the status of my order/delivery problem in itemku Order Issue feature being returned?
A: Problems with your order/delivery status could be returned due to several reasons, which is:
- The seller accepts a refund solution from the buyer
- The seller does not respond when the buyer has proposed a solution in the form of a refund or complete the order
- The CS itemku team has decided the status for orders that are experiencing problems according to the evidence provided by the seller and buyer
 
 
Q: Can I change the solution I chose or improve the evidence?
A: You cannot change the solution option that you have chosen, so make sure that the option you choose is appropriate and always double-check the evidence that you will upload.
 
 
Q: For the same order, can I submit more than one report in itemku Order Issue feature?
A: You cannot submit additional report for orders that have already been entered into the Order Issue feature. And the decisions made in this feature cannot be contested.

Questions regarding itemku Order Issue Feature

To use the Subscription Feature, you can activate the Subscription Feature in two ways. Add a subscription via purchase or via the Subscription Features page. 
 Adding Subscription Via Subscription Feature 
 <ol>
 <li> Go to Account menu then click My Subscription Products <img src="https://itemku.zendesk.com/hc/article_attachments/29503416154253" alt="Fitur_Langganan_1.png" width="200" height="411"> </li>
 <li style="font-weight: 400;" aria-level="1"> Click Add New Subscription <img src="https://itemku.zendesk.com/hc/article_attachments/29503406128397" alt="Fitur_Langganan_2.png" width="200" height="221"> </li>
 <li style="font-weight: 400;" aria-level="1"> Select Game you want to buy Subscription </li>
 <li style="font-weight: 400;" aria-level="1"> Select the Merchandise Type you wish to purchase Subscription <img src="https://itemku.zendesk.com/hc/article_attachments/29503416156813" alt="Fitur_Langganan_4.png" width="200" height="213"> </li>
 <li style="font-weight: 400;" aria-level="1"> Enter the information required for the purpose of shipping the order (eg User ID, Nickname, Server ID according to the product added for the Subscription). <img src="https://itemku.zendesk.com/hc/article_attachments/29503406147725" alt="Fitur_Langganan_5.png" width="200" height="278"> </li>
 <li style="font-weight: 400;" aria-level="1"> Select the date when Dompetku Funds will be Debited for Subscription payment. <img src="https://itemku.zendesk.com/hc/article_attachments/29503416158477" alt="Fitur_Langganan_5.5.png" width="200" height="276"> </li>
 <li style="font-weight: 400;" aria-level="1">
 Notice Subscription Renewal information: - Weekly - Monthly 
 </li>
 <li style="font-weight: 400;" aria-level="1"> Click Activate Subscription and enter your Dompetku PIN. <img src="https://itemku.zendesk.com/hc/article_attachments/29503416161421" alt="Fitur_Langganan_6.5.png" width="200" height="278"> </li>
 <li style="font-weight: 400;" aria-level="1"> Congratulations Your subscription for this product is active! </li>
 </ol>
 Adding Subscription Through Purchase 
 <ol>
 <li style="font-weight: 400;" aria-level="1"> Make purchases on the games you want </li>
 <li style="font-weight: 400;" aria-level="1"> In the payment menu, if the game you purchased has a subscription feature, check the Start Subscription option to make you a Subscription for the Product. </li>
 <li style="font-weight: 400;" aria-level="1"> Complete your payment, and your Subscription will also be active. </li>
 <li style="font-weight: 400;" aria-level="1"> Congratulations Your subscription for this product is active! </li>
 </ol>
 
 You can cancel your subscription or set your Subscription details (Destination of delivery, automatic debit date, premium service and order amount) for the product in the My Subscription Products menu.

How to Use the Subscription Feature

Terms and Conditions at the Official Store (Voucher) are as follows: 
 
 <ol>
 <li> Instant delivery of voucher codes. </li>
 <li> itemku sells game voucher codes directly to the buyer. </li>
 <li> Problems in purchasing vouchers will be the responsibility of itemku. If a problem arises regarding the purchased voucher, then a complaint can be submitted through the itemku User Service. </li>
 <li> Claims for problems that arise regarding vouchers purchased through the Official Store (Vouchers) can only be accepted within 2 days after the voucher is received by the buyer. </li>
 </ol>

Official Store Terms and Conditions (Voucher)

Terms and Conditions at the Official Store (Top Up) are as follows: 
 
 <ol>
 <li> Top Up game with instant delivery </li>
 <li> In processing Top Up orders at the Official Store, itemku uses a third party Top Up provider (in this case itemku is the Top Up purchasing agent). </li>
 <li> Problems in purchasing the top up will be the responsibility of the top up provider with itemku as the first contact and mediator between the buyer of itemku and the top up provider. </li>
 <li data-stringify-indent="0" data-stringify-border="0"> Error writing the Top Up destination User ID causing the Top Up to be sent to another User ID, is not the responsibility of itemku and the top up provider. </li>
 <li data-stringify-indent="0" data-stringify-border="0"> If a problem arises regarding the purchased Top Up, then a complaint can be submitted through the itemku User Service. </li>
 <li> Claims for problems that arise regarding Top Up purchased through the Official Store (Top Up) can only be received within 2 days after the Transaction Status Has Been Sent in the Purchase History of the Official Store. </li>
 </ol>

Official Store Terms and Conditions (Top Up)

Premium Service is an additional (optional) service that can be used by shoppers when shopping for itemku. 
 
 By using Premium Services, buyers get 2 additional benefits in the form of: 
 <ol>
 <li> Priority Complaint Ticket on itemku User Service </li>
 <li> Token play on itemku Play a total of 20 Tokens. </li>
 </ol>
 The price of the Premium Service is Rp. 5,000 (Five Thousand Rupiah). If a transaction consists of more than three products, the price of the Premium Service will be adjusted to Rp. 10,000 (Ten Thousand Rupiah). 
 
 Premium Services are non-refundable, so that if a transaction using Premium Services is canceled, the Premium Service fee that has been paid will not be returned to the buyer.

What is a Premium Service?

itemku Token is a reward given to you if you activate premium services on your purchase transaction. For every completed transaction on itemku that uses the premium service feature, you will get 20 itemku tokens. Come on, activate your premium service in every transaction to get itemku token so you can win lots of games on itemku PLAY! 
 
 <img src="https://itemku.zendesk.com/hc/article_attachments/29495065649677" alt="page_game.jpg">

What is itemku Token?

itemku PLAY is one of my newest item features that allows you to collect itemku Credits in games provided by itemku, and these credits can later be exchanged for various prizes that interesting things ranging from Dompetku balance to prizes like PS5 , motorbikes , and real gold you know! So what are you waiting for, let's just play right away!! 
 
 1. To start playing, please click on the 'itemku PLAY ' logo located on the bottom right of the main page of itemku website , or you can go directly to that page by click this link yes <a class="in-cell-link" href="https://itemku.com/itemku-play" target="_blank" rel="noopener"> https://itemku.com/itemku-play </a> 
 
 <img src="https://itemku.zendesk.com/hc/article_attachments/29502915876621" alt="link_masuk_itemku_play.jpg"> 
 
 
 2. Here you can see the games provided by itemku. Before playing, you can fill in itemku credits at the top right of the page, you can also use itemku token to play by activating premium services on your transaction. 
 
 <img src="https://itemku.zendesk.com/hc/article_attachments/29502915893389" alt="mceclip0.png"> 
 
 3. Fill in your item My Credits as you wish, then click ' Top Up Now ' and ' Select Payment Method ' 
 
 <img src="https://itemku.zendesk.com/hc/article_attachments/29502905964173" alt="memilih_credit.jpg"> 
 <img src="https://itemku.zendesk.com/hc/article_attachments/29502905965965" alt="konfirmasi_isi_ulang.jpg"> 
 
 
 4. Choose your preferred payment method by looking at the list under 'See All', then click ' Pay '. 
 
 <img src="https://itemku.zendesk.com/hc/article_attachments/29502915888141" alt="metode_pembayaran.jpg"> 
 
 
 5. Congratulations itemku Credits you are filled!! Please play to get more itemku Credits and exchange it for gifts that you already want! If you encounter problems in filling out credits or on features, immediately <a href="https://itemku.com/pusat-bantuan/hubungi-itemku" target="_blank" rel="noopener"> contact itemku </a> to create a report. We will provide assistance until your problem is solved. 
 
 <img src="https://itemku.zendesk.com/hc/article_attachments/29502905972237" alt="sudah_terisi_2.jpg">

What is itemku PLAY?

itemku Official Store is a feature of itemku that is intended for bulk purchases of products. itemku Official Store is perfect if you are a hardcore gamer or even a reseller of virtual products! These products are sold directly by itemku and sent automatically by the system so you don't have to worry about buying products from itemku's Official Store. 
 
 Go to <a href="https://itemku.com/toko-resmi/topup" target="_self" rel="undefined"> itemku's Official Store </a> and take advantage of attractive prices offered! You can check how to shop at itemku official shop <a href="https://itemku.com/pusat-bantuan/tanya-jawab/artikel/bagaimana-cara-membeli-produk-di-toko-resmi-itemku/360056075572" target="_blank" rel="noopener"> here </a>.

What is itemku's Official Store?

The 100% Anti Hackback guarantee is a 100% safe guarantee to avoid hackback/account theft for every purchase of game or entertainment accounts (streaming apps and apps) on itemku with that label.
 
The warranty will be valid for:
- 9 Days (Genshin Impact Account) - 6 Days (RBL Account) - 30 Days (Other than Genshin Impact Account and RBL Account) - 3 Days (Top Up Login)
 
Buyers are required to inform in detail the problems experienced with the account, and communicate in advance with the seller through the features provided by itemku. If the seller and buyer do not find an agreement, both the seller and the buyer have the right to contact the itemku so that they can help resolve further problems.
 
If it is found that the ordered account indicates a hackback within the warranty period, itemku will refund 100% of the buyer's funds.
 
Itemku cannot provide a guarantee for orders that are complained about if it has passed 30 days from the time the order was received by the buyer.

What is Anti Hackback Guarantee?

My Wallet is a digital wallet feature from itemku. It serves only as an e-wallet to store refunds from orders on itemku that:
 
1. Have a refund requested by the seller
2. Have a refund requested by the buyer
3. Were not delivered by the seller within the specified time limit
4. The funds in My Wallet can be used for shopping again on itemku. As additional information, the funds in My Wallet cannot be topped up.
 
For information, for refund that processed to your My Wallet, you can used the fund for shopping again on itemku automatically after refund has been processed without waiting time.
 
To use My Wallet, you must verify your email address first, so make sure to verify them right after you successfully create an itemku account!

What is My Wallet?

itemku Points is a loyalty program that allows itemku users to exchange the points earned from their transactions on itemku for prizes. 
 
 itemku Points can be earned by shopping Voucher and Top UP Game using Dompetku . 
 You can exchange points for gifts provided by itemku such as discount coupons or other prizes which will be added gradually. 
 For more information you can read at: <a href="https://itemku.com/p/tanya-jawab"> https://itemku.com/p/tanya-answer </a> or <a href="https://itemku.com/poin#faq"> https://myitem.com/poin#faq </a>

What is itemku Points?

Shop Points are rewards given by itemku to shops that can provide the best service to their customers. 
 You will get 1 Shop Point for every buyer who buys with the Premium Buyer feature giving a 5 star rating. 
 With 10 shop points, you can use premium disbursement, where disbursement will be processed on the same day ^ when disbursement is submitted * . 
 
 (*terms and conditions apply, ^disbursement of funds is processed on the same day, but processing time is still 1-3 working days)

What are Shop Points?

Wholesale Purchase Feature is a feature of itemku which aims to make it easier for buyers and sellers to transact in large quantities. 
 
 If you use the wholesale feature, there will be a certain amount of purchases that the buyer must order. The advantage of this feature is, the price will be cheaper because of buying in bulk. 
 
 If you use the Wholesale feature, the seller's merchandise image will have a "tag" Wholesale , this is so that buyers can distinguish which merchandise is wholesale or not. 
 
 <img src="https://itemku.zendesk.com/hc/article_attachments/29492295223693" alt="grosir.png"> 
 
 The wholesale price will appear when the buyer has entered a minimum purchase of wholesale products when placing an order on the merchandise detail page.

What is the Wholesale Price/Purchase Feature?

What is the 10 Minute Shipping Guarantee? 
 10 Minute Shipping Guarantee is a feature of itemku that is useful for speeding up the shipping process of buying and selling transactions. Where, your order will be confirmed to be delivered within 10 minutes (excluding delays from other parties such as delays in entering the buyer's account) from the payment order. 
 
 
 What if the order is not delivered within 10 Minutes? 
 If your order is not delivered by the seller within 10 Minutes, then you are entitled to a refund if you don't want to wait any longer. 
 
 Refunds can be processed by contacting itemku <a href="https://itemku.com/pusat-bantuan/hubungi-itemku" target="_blank" rel="noopener"> here </a> . 
 
 What if the order is not delivered within 10 Minutes while the order status is "Received"? 
 If you still haven't received your order within 10 minutes, but the order status has been changed to “Accepted”, please report the matter immediately to <a href="https://itemku.com/pusat-bantuan/hubungi-itemku" target="_blank" rel="noopener"> itemku customer service </a> and describe your problem for later review. We will also contact the seller to confirm your order. 
 
 If the seller is proven to have committed a violation by confirming the order was sent but did not actually send your order, then you are entitled to a full refund and the seller will be penalized in the form of warnings to account blocking. 
 
 Account blocking sanctions can be given to both the seller and the buyer if they are proven to have abused the system or made a false report. 
 
 
 Can I use this 10 minute Shipping Guarantee feature for a full 24 hours? 
 Yes, you can use the 10 Minute Delivery Guarantee Feature and activate it for a full 24 hours. So you can still search for merchandise that is shipped quickly even in the middle of the night! 
 
 Are there certain conditions for an order to be included in the 10 Minute Shipping Guarantee? 
 The 10 Minute Shipping Guarantee will apply to your order if you purchase a product marked “10 Minutes Ship” or purchase on the “10 Minute Shipping Guarantee” page and you do payment of the order as long as the seller's status is still serving "10 Minute Delivery Guarantee". 
 
 If you do not provide correct order information so that it prevents the seller from sending your order within 10 minutes, then your order will not be covered by the 10 Minute Shipping Guarantee and will not be entitled to do so. refund before 1x24 hours. 
 Watch the video below for information regarding the 10-minute shipping guarantee feature 
 <div style="position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%;"> <iframe style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;" src="https://www.youtube.com/embed/oT3rP6KYzeg" frameborder="0" allowfullscreen=""> </iframe> </div>

Frequently Asked Questions 10 Minutes Delivery Guarantee Features

Instant Delivery is a feature of itemku that serves to speed up the Game Voucher transaction process. The Game Voucher Code that you ordered from merchandise marked “Code sent automatically” will immediately appear in the Transaction Details on the Purchase History page you, as soon as the payment is confirmed.  What if the code I received can't be redeemed redeem ?  If the code you received cannot be redeemed redeem , please report this to <a href="https://www.itemku.com/pusat-bantuan/hubungi-itemku">itemku Customer Care </a>for later inspection. If the inspection result states that the seller entered the wrong code, your funds will be 100% refunded. On the other hand, sellers will receive warnings up to account blocking penalties.  Watch the following video for information regarding the instant delivery feature.   <div style="position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%;"><iframe style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;" src="https://www.youtube.com/embed/u1czMnuvUXg" frameborder="0" allowfullscreen=""></iframe></div> Account blocking penalties can be given to both the seller and the buyer if they are proven to have abused the system or made a false report.

What is Instant Delivery?

<span data-sheets-value='{"1":2,"2":"Mengapa aku harus menggunakan itemku Safe Trading?\n\nKarena itemku Safe Trading adalah sistem transaksi yang memberikan jaminan aman dan garansi 100% uang kembali.\n\nUntuk pembeli, dana yang kamu kirimkan akan ditahan sampai penjual mengirimkan produk yang kamu beli. Untuk penjual, itemku Safe Trading membantu memastikan pembeli membayar sesuai harga yang kamu tentukan, jadi kamu tidak perlu repot menagih."}' data-sheets-userformat='{"2":897,"3":[null,0],"10":1,"11":4,"12":0}'> Because itemku Safe Trading is a technology that used itemku to provide a security guarantee and a 100% money back guarantee. For buyers, the funds you send will be held until the seller sends the product you purchased. For sellers, itemku Safe Trading helps make sure buyers pay according to the price you set, so you don't have to bother billing. 
 <span data-sheets-value='{"1":2,"2":"Mengapa aku harus menggunakan itemku Safe Trading?\n\nKarena itemku Safe Trading adalah sistem transaksi yang memberikan jaminan aman dan garansi 100% uang kembali.\n\nUntuk pembeli, dana yang kamu kirimkan akan ditahan sampai penjual mengirimkan produk yang kamu beli. Untuk penjual, itemku Safe Trading membantu memastikan pembeli membayar sesuai harga yang kamu tentukan, jadi kamu tidak perlu repot menagih."}' data-sheets-userformat='{"2":897,"3":[null,0],"10":1,"11":4,"12":0}'> Otherwise, if you don't use itemku Safe Trading (direct transactions with sellers/buyers), you will be at risk of being scammed.

Why should I use itemku Safe Trading?

<span data-sheets-value='{"1":2,"2":"Bagaimana cara menemukan produk dengan mudah?\n\nUntuk menemukan produk dengan mudah, gunakan fitur kotak pencarian yang ada di setiap halaman game.\n\nSebagai contoh, saat kamu berada di halaman Dota 2, kamu dapat memasukkan kata kunci \"Arcana\" untuk menemukan semua produk (yang mengandung kata) Arcana. Begitu juga jika kamu ingin mencari Town Hall 10 di game Clash of Clans, Diamond Lock di Growtopia, dan sebagainya."}' data-sheets-userformat='{"2":897,"3":[null,0],"10":1,"11":4,"12":0}'> To find products easily, use the search box feature found on every game page. For example, when you are on a Dota 2 page, you can enter the keyword " <a href="https://itemku.com/games/dota-2?search_keywords=arcana" target="_blank" rel="noopener noreferrer"> Arcana </a> " to find all products (containing the word) Arcana. Likewise if you want to search <a href="https://itemku.com/games/clash-of-clans?search_keywords=town+hall+10&amp;game=23&amp;server=-1&amp;type=-1&amp;variation=&amp;filter=0" target="_blank" rel="noopener noreferrer"> Town Hall 10 </a> in the game Clash of Clans, <a href="https://itemku.com/games/growtopia?search_keywords=diamond+lock" target="_blank" rel="noopener noreferrer"> Diamond Lock </a> in Growtopia, and so on.

How to find products easily?

<span data-sheets-value='{"1":2,"2":"Mengapa aku dianjurkan untuk memverifikasi nomor HP?\n\r\nKamu dianjurkan untuk melakukan verifikasi nomor HP agar kamu selalu mendapatkan notifikasi status transaksi secara real-time. Jika kamu adalah penjual, informasi perubahan status sangat penting karena kamu jadi bisa memproses transaksi dengan cepat. Sebagai pembeli, kamu juga akan mendapat pemberitahuan apakah pesanan kamu sudah dikirim atau belum."}' data-sheets-userformat='{"2":897,"3":[null,0],"10":1,"11":4,"12":0}'> You are advised to verify your mobile number so that you can access your account itemku that you have successfully registered. If you don't verify your cellphone number, then you can't use many of the features in itemku such as payments using Dompetku and others. 
 <span data-sheets-value='{"1":2,"2":"Mengapa aku dianjurkan untuk memverifikasi nomor HP?\n\r\nKamu dianjurkan untuk melakukan verifikasi nomor HP agar kamu selalu mendapatkan notifikasi status transaksi secara real-time. Jika kamu adalah penjual, informasi perubahan status sangat penting karena kamu jadi bisa memproses transaksi dengan cepat. Sebagai pembeli, kamu juga akan mendapat pemberitahuan apakah pesanan kamu sudah dikirim atau belum."}' data-sheets-userformat='{"2":897,"3":[null,0],"10":1,"11":4,"12":0}'> 
 <span data-sheets-value='{"1":2,"2":"Mengapa aku dianjurkan untuk memverifikasi nomor HP?\n\r\nKamu dianjurkan untuk melakukan verifikasi nomor HP agar kamu selalu mendapatkan notifikasi status transaksi secara real-time. Jika kamu adalah penjual, informasi perubahan status sangat penting karena kamu jadi bisa memproses transaksi dengan cepat. Sebagai pembeli, kamu juga akan mendapat pemberitahuan apakah pesanan kamu sudah dikirim atau belum."}' data-sheets-userformat='{"2":897,"3":[null,0],"10":1,"11":4,"12":0}'> 
 <span data-sheets-value='{"1":2,"2":"Mengapa aku dianjurkan untuk memverifikasi nomor HP?\n\r\nKamu dianjurkan untuk melakukan verifikasi nomor HP agar kamu selalu mendapatkan notifikasi status transaksi secara real-time. Jika kamu adalah penjual, informasi perubahan status sangat penting karena kamu jadi bisa memproses transaksi dengan cepat. Sebagai pembeli, kamu juga akan mendapat pemberitahuan apakah pesanan kamu sudah dikirim atau belum."}' data-sheets-userformat='{"2":897,"3":[null,0],"10":1,"11":4,"12":0}'> To verify your mobile number, please check <a href="https://itemku.com/tanya-jawab/artikel/bagaimana-cara-melakukan-verifikasi-nomor-hp/217234398" target="_blank" rel="noopener"> here </a>

Why am I recommended to verify my mobile number?

<span data-sheets-value='{"1":2,"2":"Apa itu Rekaman Transaksi?\n\r\nRekaman transaksi adalah statistik sebuah toko yang bisa dilihat oleh semua pihak, khususnya pembeli. Statistik yang termasuk ke dalam Rekaman Transaksi adalah:\r\n1. Persentase transaksi sukses penjual tersebut di itemku\r\n2. Rata-rata waktu pengiriman produk oleh sebuah toko\r\nDengan informasi dari Rekaman Transaksi, calon pembeli bisa mempertimbangkan dengan lebih baik di mana dia akan berbelanja."}' data-sheets-userformat='{"2":897,"3":[null,0],"10":1,"11":4,"12":0}'> Transaction Records are statistics of a store that can be seen by all parties, especially buyers. The statistics included in the Transaction Record are: 
 <ul>
 <li> <span data-sheets-value='{"1":2,"2":"Apa itu Rekaman Transaksi?\n\r\nRekaman transaksi adalah statistik sebuah toko yang bisa dilihat oleh semua pihak, khususnya pembeli. Statistik yang termasuk ke dalam Rekaman Transaksi adalah:\r\n1. Persentase transaksi sukses penjual tersebut di itemku\r\n2. Rata-rata waktu pengiriman produk oleh sebuah toko\r\nDengan informasi dari Rekaman Transaksi, calon pembeli bisa mempertimbangkan dengan lebih baik di mana dia akan berbelanja."}' data-sheets-userformat='{"2":897,"3":[null,0],"10":1,"11":4,"12":0}'> Percentage of the seller's successful transactions on itemku </li>
 <li> <span data-sheets-value='{"1":2,"2":"Apa itu Rekaman Transaksi?\n\r\nRekaman transaksi adalah statistik sebuah toko yang bisa dilihat oleh semua pihak, khususnya pembeli. Statistik yang termasuk ke dalam Rekaman Transaksi adalah:\r\n1. Persentase transaksi sukses penjual tersebut di itemku\r\n2. Rata-rata waktu pengiriman produk oleh sebuah toko\r\nDengan informasi dari Rekaman Transaksi, calon pembeli bisa mempertimbangkan dengan lebih baik di mana dia akan berbelanja."}' data-sheets-userformat='{"2":897,"3":[null,0],"10":1,"11":4,"12":0}'> Average product delivery time by a store </li>
 </ul>
 <span data-sheets-value='{"1":2,"2":"Apa itu Rekaman Transaksi?\n\r\nRekaman transaksi adalah statistik sebuah toko yang bisa dilihat oleh semua pihak, khususnya pembeli. Statistik yang termasuk ke dalam Rekaman Transaksi adalah:\r\n1. Persentase transaksi sukses penjual tersebut di itemku\r\n2. Rata-rata waktu pengiriman produk oleh sebuah toko\r\nDengan informasi dari Rekaman Transaksi, calon pembeli bisa mempertimbangkan dengan lebih baik di mana dia akan berbelanja."}' data-sheets-userformat='{"2":897,"3":[null,0],"10":1,"11":4,"12":0}'> With the information from the Transaction Record, the potential buyer can better consider where he will shop.

Pusat Bantuan - itemku