Refund Policy

Refund Policy for Transactions on itemku
1. itemku provides a guarantee of transaction security for every user of itemku site using the itemku Trade Guard service.
2. itemku is not responsible for any transactions entered into without using the itemku Trade Guard service on the itemku site.
3. Buyer shall provide any correct data or information (game ID and/or game character name, and notes to seller, etc.) when placing an order.
4. itemku shall not be responsible in case of any problems to the transaction or order confirmation resulting from the incorrectness of any data required to be entered by buyer for any order delivery (such as User ID, Trade offer link, Nickname in Game, etc.).
5. Buyer shall read any virtual item information before purchasing. Buyer shall pay a virtual price of an item ordered within 1x24 hours or prior to the specified period (in case of E-wallet and credit). If no payment has been made after the end of such payment terms, it may no longer be made and the relevant order shall be cancelled. Buyer may again place an order immediately.
6. If within 1x24 hours or after the specified period (in case of payment using E-wallet and credit) the buyer has not paid the virtual price of any item ordered, the transaction shall be automatically cancelled.
7. Buyer may request for a refund for any transactions for which a payment has been made but the order has not been delivered until the end of a period within which a request for refund may be made.
8. Any undelivered and overdue orders shall be automatically cancelled by system and the fund shall be refunded to buyer after buyers ask for refund by contacting itemku customer service and provide buyers bank account information (except for credit card, PayNow and GrabPay, the fund will be automatically transferred to buyers payment origin).
9. In case of any transaction failure, buyer's fund used for the transaction shall be refunded after buyers ask for refund by contacting itemku customer service and providing buyers bank account information.
10. In the event of any failure or refund from any transaction for which a payment has been made, the refund value shall only be the virtual price of the item/product purchased, excluding any payment method fee, itemku administration fee (especially for payments using credit cards), additional service fee, as well as premium buyer fee (if using the premium buyer feature).
11. Seller may cancel any order received and the refund process to buyer shall be processed in accordance with the rules of the itemku site.
12. The itemku system will automatically check the order status and show the order status and any transaction process to sellers and buyers.
13. If buyer does not provide an update on the transaction by delivered status within 2 (two) days for normal orders, 12/48 hours (according to merchandise category) for 10 minutes guarantee orders and 6/12/48 hours (according to merchandise category) for automatic delivery orders, itemku will confirm that the order has been completed and the fund for such order will pass to seller without any prior confirmation to buyer.
14. itemku will retain the transaction fund after both parties have reached an agreement, both seller and buyer, in the event of any misrepresentation/dispute between seller and buyer.
15. itemku will only monitor its system through all available features and services used by buyer and seller.

Refund Policy

Refund Policy for Transactions on itemku
1. itemku provides a guarantee of transaction security for every user of itemku site using the itemku Trade Guard service.
2. itemku is not responsible for any transactions entered into without using the itemku Trade Guard service on the itemku site.
3. Buyer shall provide any correct data or information (game ID and/or game character name, and notes to seller, etc.) when placing an order.
4. itemku shall not be responsible in case of any problems to the transaction or order confirmation resulting from the incorrectness of any data required to be entered by buyer for any order delivery (such as User ID, Trade offer link, Nickname in Game, etc.).
5. Buyer shall read any virtual item information before purchasing. Buyer shall pay a virtual price of an item ordered within 1x24 hours or prior to the specified period (in case of E-wallet and credit). If no payment has been made after the end of such payment terms, it may no longer be made and the relevant order shall be cancelled. Buyer may again place an order immediately.
6. If within 1x24 hours or after the specified period (in case of payment using E-wallet and credit) the buyer has not paid the virtual price of any item ordered, the transaction shall be automatically cancelled.
7. Buyer may request for a refund for any transactions for which a payment has been made but the order has not been delivered until the end of a period within which a request for refund may be made.
8. Any undelivered and overdue orders shall be automatically cancelled by system and the fund shall be refunded to buyer after buyers ask for refund by contacting itemku customer service and provide buyers bank account information (except for credit card, PayNow and GrabPay, the fund will be automatically transferred to buyers payment origin).
9. In case of any transaction failure, buyer's fund used for the transaction shall be refunded after buyers ask for refund by contacting itemku customer service and providing buyers bank account information.
10. In the event of any failure or refund from any transaction for which a payment has been made, the refund value shall only be the virtual price of the item/product purchased, excluding any payment method fee, itemku administration fee (especially for payments using credit cards), additional service fee, as well as premium buyer fee (if using the premium buyer feature).
11. Seller may cancel any order received and the refund process to buyer shall be processed in accordance with the rules of the itemku site.
12. The itemku system will automatically check the order status and show the order status and any transaction process to sellers and buyers.
13. If buyer does not provide an update on the transaction by delivered status within 2 (two) days for normal orders, 12/48 hours (according to merchandise category) for 10 minutes guarantee orders and 6/12/48 hours (according to merchandise category) for automatic delivery orders, itemku will confirm that the order has been completed and the fund for such order will pass to seller without any prior confirmation to buyer.
14. itemku will retain the transaction fund after both parties have reached an agreement, both seller and buyer, in the event of any misrepresentation/dispute between seller and buyer.
15. itemku will only monitor its system through all available features and services used by buyer and seller.