Pusat Bantuan

What is a Retained Balance?

Retained Balance is the proceeds from the sale that have entered the store's balance but still cannot be disbursed by the seller.

 

The retained store balance comes from sales that have received objections from buyers because orders have experienced problems or sales of certain types of merchandise in accordance with the terms of each sale.

 

The following are the types of trades whose funds will be withheld after the transaction is completed:

 

  1. All trade types Accounts that must be held for 30 days
  2. Item 7 days Dota 2, CS GO, Team Fortress 2
  3. Gift Skin, Gift Hero, Item -Mobile Legends (7 Days)
  4. Clan - Point Blank Beyond Limits
  5. Gift Battle Pass & Gift CP - Call of Duty Gold
  6. 7 Days Game Gift - Steam
  7. Item 7 Days - Rust
  8. RBX - RBL

 

Please check the terms of sale for each type of merchandise you sell to find out more details regarding the duration of the retained balance.

 

If you still have questions regarding your withholding balance, please contact itemku user service at here.