Pusat Bantuan

Frequently Asked Questions 10 Minutes Delivery Guarantee Features

What is the 10 Minute Shipping Guarantee?

10 Minute Shipping Guarantee is a feature of itemku that is useful for speeding up the shipping process of buying and selling transactions. Where, your order will be confirmed to be delivered within 10 minutes (excluding delays from other parties such as delays in entering the buyer's account) from the payment order.

What if the order is not delivered within 10 Minutes?

If your order is not delivered by the seller within 10 Minutes, then you are entitled to a refund if you don't want to wait any longer.

Refunds can be processed by contacting itemku here .


What if the order is not delivered within 10 Minutes while the order status is "Received"?

If you still haven't received your order within 10 minutes, but the order status has been changed to “Accepted”, please report the matter immediately to itemku customer service and describe your problem for later review. We will also contact the seller to confirm your order.

If the seller is proven to have committed a violation by confirming the order was sent but did not actually send your order, then you are entitled to a full refund and the seller will be penalized in the form of warnings to account blocking.

Account blocking sanctions can be given to both the seller and the buyer if they are proven to have abused the system or made a false report.

Can I use this 10 minute Shipping Guarantee feature for a full 24 hours?

Yes, you can use the 10 Minute Delivery Guarantee Feature and activate it for a full 24 hours. So you can still search for merchandise that is shipped quickly even in the middle of the night!


Are there certain conditions for an order to be included in the 10 Minute Shipping Guarantee?

The 10 Minute Shipping Guarantee will apply to your order if you purchase a product marked “10 Minutes Ship” or purchase on the “10 Minute Shipping Guarantee” page and you do payment of the order as long as the seller's status is still serving "10 Minute Delivery Guarantee".

If you do not provide correct order information so that it prevents the seller from sending your order within 10 minutes, then your order will not be covered by the 10 Minute Shipping Guarantee and will not be entitled to do so. refund before 1x24 hours.

Watch the video below for information regarding the 10-minute shipping guarantee feature