Pusat Bantuan

The refund amount received does not match the amount of the canceled order

When your transaction is refunded, then the amount of refund that you will receive is the same amount as the product price that you paid excluding the payment method fee.

 

Example:

If you are a buyer from Malaysia and bought a product with a price of 5 RM using the payment method Boost, then you will have to pay 5.25 RM . If later the order is refunded, then the refund you will receive is 5 RM.