What is Anti Hackback Guarantee?

The 100% Anti-Hackback Guarantee is a 100% safety insurance against hackbacks (account theft) for every purchase of gaming or entertainment accounts (streaming apps and other applications) on itemku that carry this specific label.

Guarantee Duration:

• 3 Days: For Top-Up Login products.

• 6 Days: For Roblox (RBL) Accounts.

• 9 Days: For Genshin Impact Accounts.

• 30 Days: For accounts other than Genshin Impact and Roblox (RBL).

💡 Note: The guarantee is automatically activated as soon as the order is marked as completed/received by the buyer.

Dispute Resolution Process:

1. Initial Communication: The buyer must provide detailed information regarding the issue encountered and communicate with the seller first using the messaging feature provided by itemku.

2. itemku Mediation: If the seller and buyer fail to reach an amicable agreement, both parties have the right to contact itemku to help resolve the issue further.

3. Refund Policy: If the ordered account is proven or indicated to have been hacked back within the guarantee period, itemku will issue a 100% full refund to the buyer.

⚠️ Important Notice: itemku cannot process guarantee claims or provide compensation for any orders reported after the specified Anti-Hackback Guarantee period has expired.